SUPPORT.
Answers to common questions. Can’t find yours? Write to us at hello@getkrampo.com.
Logging
How do I log a match?
- Tap the round + button at the bottom of the screen.
- Pick the match. Your club’s latest match is at the top; search for any other, by team or by a date like “20 Sep”.
- Give it a rating. That’s the only thing you have to fill in.
- Add a note, a photo, where you watched and who you were with if you like, then tap the tick (Save) at the top.
The match I watched isn’t listed
In “What did you watch?”, tap Not listed? Add it by hand. Type the teams and the date; the score, competition and ground are optional. Matches you add by hand count in your stats like any other, except grounds.
How do I edit or delete an entry?
Open the match from your season and tap the pencil (Edit match). Change anything and tap the tick to save, or scroll down and tap Delete this match. Deleting removes the entry and its photo for good.
A score or a line-up is wrong
Match data comes from data providers and is sometimes wrong or late. Email us the match and what’s wrong, and we’ll fix it.
Does Krampo work offline?
Yes. Your log is kept on your iPhone, so you can read it and log matches without a connection. Changes sync when you’re back online.
Your data
How do I export my data?
Go to You › Settings › Export your log. You get a CSV file with every match: date, teams, score, rating, where you watched, who you were with, your man of the match and your note. It opens in Numbers, Excel or Google Sheets. For a full copy including your photos, email us from the address on your account.
How do I delete my account?
Go to You › Settings › Delete account and everything in it and confirm. Your account, every entry, note and photo, your watch mates and your settings are deleted immediately and permanently. Export your log first if you want to keep it. If you can’t open the app, email us from the address on your account and we’ll delete it for you.
Who can see my matches?
Only you. Krampo has no public profiles or feeds. A share card is an image you choose to post yourself. Read more in the privacy policy.
Account
I forgot my password
On the sign-in screen, tap Forgot password? and enter your email. Open the link we send on your iPhone with Krampo installed, then choose a new password.
How do I change my club or the leagues I follow?
Go to You › Settings › Your club or Leagues you watch.
Still stuck?
Email hello@getkrampo.com. Tell us your iPhone model and iOS version if something isn’t working; please don’t send your password.